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Privacy Policy & Data Compliance

Compliant with South Africa POPIA (Act 4 of 2013), EU GDPR (Regulation 2016/679), and US CCPA/CPRA

1. Commitment to Personal Data Protection

Wana Global Market (“Wana Market”, “we”, “us”, “our”) operates an international smart automotive accessories and electronics e-commerce platform servicing customers in South Africa, North America, the United Kingdom, and the European Union. We treat all personal information with strict confidentiality and adhere to the highest international data protection standards.

2. Personal Information We Collect

Contact & Delivery Details: Full name, verified email address, cellular phone number, and physical courier shipping address.
Order & Fitment Details: Items purchased, vehicle make/model/year specified for custom harnesses, order notes, and transaction totals.
Payment Telemetry: Encrypted transaction reference IDs generated by PCI-DSS Level 1 certified processors (Yoco, PayPal, Stripe). We never store raw credit card numbers on our servers.
Technical Telemetry: Salted SHA-256 cryptographic hashes of IP addresses, browser user-agent, regional geolocation (city/country level), and consent preference states.

3. Purpose & Lawful Basis for Processing

We process personal information under the following lawful grounds:

Contractual NecessityTo fulfill your purchase, process secure payments, dispatch courier tracking, and deliver items to your door.

Explicit ConsentFor optional analytics telemetry and social media conversion attribution (Meta CAPI / Facebook Pixel).

Legal ObligationFor customs clearance documentation, tax reporting (SARS / VAT), and fraud prevention.

4. Shipping, Customs Processing & Delivery Timelines

Wana Market manages domestic express dispatch hubs in the United States and Europe, and coordinated international air freight for Southern Africa and global destinations.

• US & EU Domestic Deliveries: Dispatched via USPS, FedEx, or Royal Mail with standard delivery in 2–5 business days.

• Southern Africa & Global Deliveries: Dispatched via tracked international air courier. Please allow 10 to 30 days in the worst-case scenario to account for international freight transit, SARS customs inspection, and regional door-to-door courier routing.

• Customs Inquiries: Dedicated clearance support is provided via our customs desk at customs@wana.co.za.

5. Third-Party Sub-Processors

We transfer data strictly to vetted service providers necessary for store operations:

Fulfillment & Warehousing: CJ Dropshipping Co., Ltd. (automated supply chain and courier waybill generation).
Courier Networks: USPS, FedEx, DHL Express, YunExpress, The Courier Guy (South Africa).
Payment Orchestration: Yoco Technologies (PTY) Ltd, PayPal Inc., Stripe Inc.
Marketing Telemetry: Meta Platforms, Inc. (only where marketing consent is opted-in).

6. Your Statutory Data Subject Rights

Under POPIA Section 23/24, GDPR Articles 15–21, and the CCPA, you hold the following non-negotiable rights:

Right to Access: Request a full, machine-readable export of all records associated with your email.

Right to Erasure (“Right to be Forgotten”): Request the permanent deletion of your customer profile, order inquiries, and browsing telemetry.

Right to Rectification: Request corrections or updates to inaccurate delivery details.

Right to Opt-Out: Withdraw marketing consent or disable non-essential tracking at any moment.

7. Information Officer & Privacy Contact

To exercise any statutory data right or submit a formal inquiry, contact our Data Protection Officer:

Wana Market Information OfficerEmail: customs@wana.co.za / support@wana.co.za